Remote Infrastructure Managed Services
Remote Infrastructure Managed Services (RIMS)
Through our Remote Infrastructure Managed Services (RIMS), we can easily anticipate, identify and resolve issues much faster, and with greater accuracy in our customer’s IT environment. Our highly skilled helpdesk team quickly connects to the customers’ servers or PCs, and takes all the necessary steps to resolve the issues.
Our team’s proactiveness helps the customers avoid downtime, which in turn can cost the customer money.
Also, our RIMS offering is a great way to supplement our customer in-house staff. Our monitoring tools allow us to detect problems and down servers and PC’s as soon as the problem happens.
We can easily identify the issue and begin resolving the problem.
This RIMS solution increases uptime and client satisfaction. Employees also perform routine maintenance operations outside of working hours for users, which does not interfere with their work.
Benefits of Remote Managed Services to our Clients:-
– Faster diagnosis and resolution to critical IT issues
– 24x7x365 Proactive monitoring of your IT infrastructure Problem alerts
– Server and workstation patch management
– Antivirus and Antispyware
– Monthly reports on the status of your IT environment
– Management of assets (hardware inventory and software licensing)
– Asset reporting services
Our Portfolio in RIMS including’s the following:-
1) Security information and event management (SIEM)
– Vulnerability assessment and management
– Patch management
– Managed detection and response
– File integrity monitoring
2) Service & helpdesks, including:-
– End-user technical challenges and support
– General Fixes
– Identity and access management and user provisioning
– End user technical challenges and support
– General Fixes
– Identity and access management and user provisioning
3) Architecture and implementation
– Server management
– Workstation management
– Database management
– Strategic planning